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Collecting OS Logs
Collect OS logs after an OS fault occurs.
- Obtain the customer's written authorization before collecting information.
- Logs collected by SmartKit may contain sensitive customer information. If sensitive customer information is involved, obtain the customer's written authorization before performing any maintenance operation.
Table 4-2 describes the methods for collecting logs of different OSs.
For details about the OSs supported by each server, use the Computing Product Compatibility Checker.
Table 4-2 Methods for collecting OS logs
OS |
Collection Method |
|---|---|
Linux (CentOS, Ubuntu, SLES, NeoKylin, and others) |
Use SmartKit. For details, see section "Collecting Server Logs" in the FusionServer Tools SmartKit User Guide. |
Log in to the OS CLI over SSH and copy all files in the /var/log/ directory. Collect files prefixed with syslog (for example, syslog and syslog.0), dmesg, and kernel in /var/log/boot.log and /var/log/ before collecting other files. NOTE:
|