Preparing for Troubleshooting
Scenarios
This chapter describes how to prepare for troubleshooting.
Basic Knowledge and Skills
Get familiar with the following basic knowledge and skills before troubleshooting:
- Server product knowledge
- Danger signs and levels
- Server hardware architecture
- Indicators on the front and rear panels
- Systems that run on servers
- Device operating conditions
- Common hardware operations such as power-on and power-off
- Common software operations such as upgrade
- Device maintenance process
Essential Materials
Table 3-1 lists the materials that you must read before routine maintenance for servers.
Document Type |
Description |
How to Obtain |
|---|---|---|
User Guide |
Describes the server structure, specifications, and installation method. Each server has a user guide or maintenance and service guide. |
|
Alarm Handling |
Describes common alarms reported to the server iBMC or management module, and alarm handling suggestions. Each server has an alarm reference. |
|
Equipment Room Management Regulations |
Describes the regulations for equipment room management and routine maintenance. |
Comply with the customer's equipment room management regulations during onsite maintenance. |
Software Tools
Table 3-2 lists the software tools required for routine maintenance of servers.
Tool |
Server and Version |
Description |
|---|---|---|
FusionServer Tools SmartKit |
For details, see the FusionServer Tools SmartKit User Guide. |
Used for new site deployment and delivery, troubleshooting, and firmware upgrade. Download addresses:
|
Smart Provisioning |
For details, see the Smart Provisioning User Guide. |
Used to install OSs without a physical DVD-ROM drive, configure RAID, upgrade firmware, and perform troubleshooting. Download addresses:
|
PuTTY |
All servers of all versions |
Third-party tool used for remote access. You can obtain the tool from the Internet. |
WinSCP |
All servers of all versions |
Third-party tool used for file transfer for iBMC or the OS. You can obtain the tool from the Internet. |
Hardware Tools
Table 3-3 lists the hardware tools required for routine maintenance of servers.
Tool |
Description |
|---|---|
Floating nut hook |
Used to guide floating nuts to the holes in the mounting bars of a rack. |
Screwdriver |
Used to tighten and loosen screws. A screwdriver can be a flat-head, Phillips, hex screwdriver. |
Diagonal pliers |
Used to trim insulation tubes and cable ties. |
Multimeter |
Used to measure the resistance and voltage and to check connectivity. |
ESD wrist strap |
Used to prevent ESD damage when you touch or operate devices or components. |
ESD gloves |
Used to prevent ESD damage to a board or precision instrument when you insert, remove, or hold them. |
Cable tie |
Used to bind cables. |
Ladder |
Used to perform operations at heights. |
PC |
Used to access the management network port or a service network port over the network to capture data. (You need to prepare a network cable.) |
Serial cable |
Used to connect the serial port on the server. The serial ports are usually RJ45 ports. |
Thermometer and hygrometer |
Used to measure the equipment room temperature and relative humidity. |
Oscilloscope |
Used to measure the voltage and time sequence. |