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Obtaining Technical Support
Technical Support Website
Obtain technical documents at Huawei Technical Support website.
Self-Service Platform and Community
Learn more about servers and communicate with experts at:
- HUAWEI Server Information Service Platform for specific server product documentation.
- Huawei Enterprise iKnow for quick product problem query.
- Huawei Enterprise Support Community (Server) for learning and discussion.
News
For notices about product life cycles, warnings, and rectifications, visit Support > Bulletins > Product Bulletins.
Cases
You can learn server cases from Computing Product Case Library.
The Computing Case Library is available only to Huawei engineers and partners.
Huawei Technical Support
If a fault is difficult to locate and rectify after you refer to documents, contact technical support as follows:
- Contact the Huawei customer service center.
- Enterprise users in China can contact us in the following ways:
- Hotline: 400-822-9999
- Email: support_e@huawei.com
- Enterprise customers outside China: Global Service Hotline
- Carrier users in China can contact us in the following ways:
- Hotline: 400-830-2118
- Email: support@huawei.com
- Carrier customers outside China: Global Service Hotline.
- Enterprise users in China can contact us in the following ways:
- Contact the technical support personnel of the local Huawei office.