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Site Planning Guide

OceanStor Dorado18000 V3 V300R002

This document describes the division of responsibilities between Huawei and customers during the deployment of the Dorado18000 V3 storage system and the tasks that need to be completed before the installation.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Remote Support

Remote Support

Huawei customer service center can connect to the OceanStor Storage System using the Internet or modem to remotely maintain the storage system.

After Huawei customer service center is remotely connected to the OceanStor Storage System, it can inspect, operate, and maintain the storage system.

  • Remote inspection

    Huawei customer service center connects to the OceanStor Storage System or a maintenance terminal using the Internet and uses embedded eService and SmartKit (This document uses SmartKit formerly named Toolkit as an example) to perform the health check, ensuring the normal running of the storage system. To implement remote inspection, ensure that the management network of the equipment room can communicate with the Internet.

  • Remote operation and maintenance

    Huawei customer service center can remotely access the OceanStor Storage System in public switched telephone network (PSTN) dialup mode to locate and rectify system faults. To implement remote operation and maintenance, ensure that the equipment room is accessible to the PSTN and equipped with a modem.

Updated: 2019-07-17

Document ID: EDOC1100049134

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