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Agile Controller EEM V200R010C10 Alarm Handling

This document provides the explanations, causes, and recommended actions of alarms on the EEM.

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Meter_113104437 GPRS Meter Information Fails to Be Collected

Meter_113104437 GPRS Meter Information Fails to Be Collected


When log or diagnostic information about the GPRS meter fails to be collected, or log or diagnostic information is collected successfully but fails to be uploaded to the Syslog server, this alarm is generated.


Alarm ID Alarm Severity Alarm Type



Communication alarm

Impact on the System

You cannot query required logs on the Syslog server.

Possible Causes

Communication between the GPRS meter and Syslog server is abnormal.


  1. Log in to the EEM as the administrator.
  2. Choose Resource > Device > Device List to access the Device List page.
  3. Click the device name under Asset Name to access the device page, and select Device maintenance from Select function to access the Collect Info page. Check whether parameters delivered by the EEM, including the server IP address and server port number, are correct.
    • If so, go to 4.
    • If not, modify error information and deliver parameters again.
  4. Check whether the communication between the GPRS meter and Syslog server is normal.
    • If so, go to 5.
    • If not, contact network engineers to restore the network between the GPRS meter and Syslog server.
  5. Check whether required services on the server are enabled.
    • If so, go to 6.
    • If not, enable them.
  6. Collect the alarm and configuration, and contact Huawei technical support personnel.


The alarm must be cleared manually.

Updated: 2019-03-07

Document ID: EDOC1100053923

Views: 9922

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