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Agile Controller EEM V200R010C10 Alarm Handling

This document provides the explanations, causes, and recommended actions of alarms on the EEM.
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DCP_103104502 FTP Access Failure

DCP_103104502 FTP Access Failure

Description

When the communication between the DCP and FTP server is interrupted or an exception occurs, this alarm is generated.

Attribute

Alarm ID Alarm Severity Alarm Type

103104502

Critical

Communication alarm

Impact on the System

Services are not affected.

Possible Causes

  • The FTP configuration of the DCP is incorrect.
  • The network where the FTP server is deployed is interrupted.
  • The FTP server service is interrupted.

Procedure

  1. Check whether the FTP configuration of the DCP is correct.

    • If so, proceed to the next step.
    • If not, modify the FTP configuration and restart the DCP. After the DCP is started successfully, the communication between the DCP and FTP server is restored and the alarm is automatically cleared after 5 minutes.

  2. Check whether the network where the FTP server is deployed is normal.

    • If so, proceed to the next step.
    • If not, rectify the fault on the network. After the network becomes normal, the communication between the DCP and FTP server is restored and the alarm is automatically cleared after 5 minutes.

  3. Check whether the FTP server service is normal.

    • If so, collect alarm information and contact Huawei technical support personnel.
    • If not, rectify the fault on the FTP server to restore the FTP service. After the FTP service is restored, the communication between the DCP and FTP server is restored and the alarm is automatically cleared after 5 minutes.

Clearing

After the communication between the DCP and FTP server is restored, the EEM automatically clears the alarm.

NOTE:
After the alarm is reported to the EEM, the administrator rectifies the fault on the DCP that reports the alarm. If the alarm is rectified and the DCP restarts, the DCP that runs normally does not trigger the alarm and the alarm cannot be cleared automatically. The administrator has to manually clear the alarm before logging in to the EEM.
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Updated: 2019-03-07

Document ID: EDOC1100053923

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