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Agile Controller EEM V200R010C10 Alarm Handling

This document provides the explanations, causes, and recommended actions of alarms on the EEM.

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DCU_103104410 The Terminal Fails to Be Authenticated

DCU_103104410 The Terminal Fails to Be Authenticated


When a terminal attempts to connect to the DCP, the DCP needs to authorize the DCP based on the configured authentication mode. In low-level authentication mode, the DCP uses key pairing. In high-level authentication mode, the DCP uses challenge authentication (the initial encryption key must be consistent). This alarm is generated when the terminal fails to be authenticated.


Alarm ID Alarm Severity Alarm Type



Communication alarm

Impact on the System

The DCP rejects the connection request of the terminal because the terminal fails to be authenticated. As a result, the terminal is always offline. Operations cannot be performed on the terminal in offline state.

Possible Causes

Authentication parameters on the terminal and DCP are inconsistent.


  1. Check whether the authentication mode, authentication level, and password configured on the Agile Controller EEM are the same as those of the terminal.

    • If so, go to 2.
    • If not, reconfigure authentication parameters. Restart the DCP and wait for 5 minutes. If the terminal goes online, the process is ended. If the terminal does not go online, go to 2.

  2. Collect alarm information and contact Huawei technical support personnel.


After the alarm is eliminated, log in to the Agile Controller EEM to manually clear the alarm.

Updated: 2019-03-07

Document ID: EDOC1100053923

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