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Agile Controller EEM V200R010C10 Alarm Handling

This document provides the explanations, causes, and recommended actions of alarms on the EEM.
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DCC_103104421 Alarm About Ethernet PHY Fault

DCC_103104421 Alarm About Ethernet PHY Fault


An AR538 in a modular meter obtains the phyid value every two minutes. This alarm is generated when the AR538 fails to obtain the phyid value.


Alarm ID Alarm Severity Alarm Type
103104421 Major Equipment alarm

Impact on the System

The Ethernet network is abnormal.

Possible Causes

  • The PHY chip is faulty.


  1. Check alarm location information and confirm the information about the electrical meter on which the alarm occurs.
    1. Start the EEM, enter the user name and password, and click Go to log in to the EEM.
    2. Choose Monitoring > Alarm > Current Alarm to access the Current Alarm page and view the alarm list.
    3. Click next to the alarm. The system displays detailed information about the alarm, such as alarm location.
  2. Confirm the device that generates this alarm and check whether the PHY chip of the device is faulty.

    • If so, replace the PHY chip.
    • If not, collect alarm information and contact Huawei technical support personnel.


The alarm cannot be automatically cleared by the system and needs to be cleared manually.

Updated: 2019-03-07

Document ID: EDOC1100053923

Views: 8386

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