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Agile Controller EEM V200R010C10 Alarm Handling

This document provides the explanations, causes, and recommended actions of alarms on the EEM.
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EEM_1110000119 The ESN of the Trial License Is Not Matched

EEM_1110000119 The ESN of the Trial License Is Not Matched

Description

When the system detects that the license file on the EEM does not match the network adapter of the EEM server or the license is invalid, this alarm is generated.

Attribute

Alarm ID Alarm Severity Alarm Type
1110000119 Major Equipment alarm

Impact on the System

When the license is invalid, the EEM provides the default validity period of 60 days. EEM functions are available during this period. After the validity period is reached, EEM functions become unavailable.

Possible Causes

The license does not match the ESN of the device.

Procedure

  1. Contact the administrator to apply for a license file.

    1. Choose System > License Management > License Information Query to access the License Information page and click Get ESN to obtain the Equipment Serial Number (ESN).
    2. Contact the administrator to apply for a license file.

  2. Revoke the license.

    1. On the License Information page, click Revoke License.
    2. In the Confirm dialog box, click Yes to revoke the license.

  3. Import the requested license file into the EEM.

    1. On the License Information page, click Upload.
    2. On the Select License File page, click Browser next to File Path.
    3. In the dialog box that is displayed, select the requested license file and click Open.
    4. Click Confirm to import the license file into the EEM.
    5. Click Apply to immediately apply for the new license file.

  4. Wait for 5 minutes and check whether the alarm is cleared.

    • If so, the process is ended.
    • If not, go to 5.

  5. Collect alarm information and contact Huawei technical support personnel.

Clearing

When the system detects a new valid license and the license file matches the network adapter of the EEM server, the alarm will be cleared automatically.

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Updated: 2019-03-07

Document ID: EDOC1100053923

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