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HUAWEI Bar 500 V600R019C00 Maintenance Guide

Describes how to maintain, and troubleshoot the Videoconferencing Endpoint.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Conducting an Inspection on eSight

Conducting an Inspection on eSight

Use eSight to inspect devices to help the maintenance personnel know the health status of endpoints.

Prerequisites

  • An endpoint has connected to eSight.
  • You have the rights for Terminal Inspection.

Context

  • eSight supports a maximum of 100 inspection tasks, and a maximum of 10 inspection tasks can be executed concurrently.

  • The number of terminals in each inspection task cannot exceed 1000.

  • A terminal can be added to only one inspection task.

Procedure

  1. Enter https://IP address of the eSight server:eSight Port number/, for example, https://10.10.10.1:31943, in the address box of a browser and press Enter. Enter the user name and password and click Log In. The eSight home page is displayed.

    NOTE:

    Change the password as prompted at the first login.

  2. Choose Resource > Collaboration Resource.
  3. Choose Terminal Device Management > Terminal Inspection from the navigation tree on the left, and click Add.
  4. Configure the inspection task information, as shown in Figure 2-3.

    Figure 2-3 Configuring the inspection task information
    NOTE:
    • If a started inspection task times out, eSight automatically stops the task.

    • For offline endpoints, eSight caches the commands for starting the inspection. If an endpoint goes online within the preset task duration, eSight starts the inspection task.

Follow-up Operations

Task

Operation

Check the inspection task progress

After an inspection task is started, the task progress is displayed in the Progress column.

Check the inspection task status

You can view the task status in the Status column of the task list.

  • To be inspected: Indicates that a task is not started after being created.

  • Inspecting: Indicates that the task has been started.

  • Inspected: Indicates that the task is executed, stopped due to timeout, or manually stopped.

Check the inspection task result

  1. Click a task in the task list.

  2. Select Display inspection objects below the task list.

    The last inspection result of the task is displayed in the inspection object list.

  3. Check the terminal inspection status.

    • To be inspected: Indicates that the inspection task of the terminal is not started after being created, or that the terminal is added to the inspection task after the task is executed.

    • Inspecting: Indicates that the terminal is online and being inspected.

    • Inspection completed: Indicates that the terminal is inspected but the inspection result is not uploaded.

    • Inspected: Indicates that the terminal is inspected and the inspection result is uploaded.

    • Inspection exception: Indicates that the terminal is offline, an exception occurred during inspection, or an exception occurred during inspection result upload.

    • Timeout: Indicates that the inspection task of the terminal is stopped due to timeout.

    • Manual stopping: Indicates that the inspection task is stopped manually before it is executed.

  4. Click in the Operation column to view the terminal inspection details.

Download the inspection result

You can download the inspection result of tasks in Inspected state.

  1. Click in the Operation column.

  2. In the Download Inspection Result File dialog box that is displayed, click on the right of a result file.

  3. Choose Anonymous Download or Non-anonymous Download from the drop-down list box.

  4. Save the inspection result file to the specified directory.

    NOTE:
    • A maximum of 10 latest inspection result files can be saved for an inspection task.

    • If you choose Anonymous Download, some fields in the terminal number in the result file will be replaced by asterisks (*).

      The downloaded file is named in the following format: Inspection task report_Inspection task name_YYYYMMDDhhmmss_anonymous.xlsx. In the format, YYYYMMDDhhmmss indicates the task start time, for example, 20181226144612.

    • If you choose Non-anonymous Download, all terminal numbers in the result file are displayed in plaintext.

      The downloaded file is named in the following format: Inspection task report_Inspection task name_YYYYMMDDhhmmss.xlsx. In the format, YYYYMMDDhhmmss indicates the task start time, for example, 20181226144612.

Modify an inspection task

You can perform the following operations to modify an inspection task in To be inspected or Inspected state:

  1. Click in the Operation column.

  2. On the page that is displayed, modify the timeout interval description, and inspection object of the task.

  3. Click OK.

Stop an inspection task

You can perform the following operations to stop a task in Inspecting state:

  1. Select the task to be stopped.

  2. Click Stop.

  3. In the displayed confirmation dialog box, click Yes.

    After being stopped, the task enters the Inspected state.

Start an inspection task

You can click in the Operation column of an inspection task in Inspected state to start the task again.

Delete an inspection task

You can perform the following operations to delete an inspection task in To be inspected or Inspected state:

NOTE:

When an inspection task is deleted, inspection result files of the task are also deleted.

  1. Select the task to be deleted.

  2. Click Delete.

  3. In the displayed confirmation dialog box, click Yes.

Supported Check Items

No.

Check Item

Purpose

Possible Result

Troubleshooting

1

IP line status

Check the network port connection status and the network port mode.

Disconnected, network port mode, or IP conflict

  1. Check whether the switch's network port to which the endpoint is connected works in an appropriate mode.
  2. Check whether the local IP address is used by another device on the network.

2

Local alternate IP address

Check whether the alternate IP address conflicts with IP addresses of other devices.

Normal (including disconnected) or abnormal

Check whether the local alternate IP address is used by another device on the network.

3

4E1 line status

Check the 4E1 line status and determine whether the status is normal based on the bit error rate.

Normal, abnormal, disconnected, or N/A

  1. Check whether the 4E1 board is properly connected.
  2. Check whether the physical line is disconnected.

4

Software version

Query the software version.

Specific software version number

Compare the running software version with those on the Support-E website. If it is not the required version, upgrade it.

5

Endpoint system performance: temperature

Check whether the temperature is within the normal range (does not exceed 60°C).

Normal or abnormal

If the temperature is abnormal (exceeding 60°C), check whether fans are running properly and whether the ambient temperature is too high.

6

Terminal system performance: fans

Check whether fans are running properly.

Normal or abnormal

Check whether fans are running properly.

7

H.323 service

Check whether H.323 registration is normal.

Normal or abnormal

Check whether H.323 parameters on the System Configuration page are correctly set.

8

SIP service

Check whether SIP registration is normal.

Normal or abnormal

Check whether SIP parameters on the System Configuration page are correctly set.

9

Answer mode

Query the configured answering mode.

Automatic, manual, or do not disturb

Check whether the answering mode is correctly set.

10

Camera control

Check the camera control.

Properly connected or disconnected

Check whether the camera is properly connected.

11

Built-in camera PTZ

Check whether the camera PTZ is functioning properly.

Normal, abnormal, or N/A

Check whether the PTZ of the endpoint's built-in camera can rotate properly.

12

Touch status

Check the Touch connection status.

Online or offline

Check whether the Touch is connected to the endpoint.

13

Presentation

Check whether the presentation input port is connected and the H.239 configuration is enabled.

Normal, abnormal, or disabled

Check whether the presentation source is correctly connected to the endpoint and whether the input port is correctly configured.

14

Video input

Check whether the video input is normal.

Normal or abnormal

Check whether the video source is correctly connected to the endpoint and whether the input port is correctly configured.

15

Huawei GK configuration

Check whether the Huawei GK is enabled.

Enabled or disabled

Check whether the Huawei GK is enabled in the H.323 settings module.

16

Video output

Check whether the video output is normal.

Normal or abnormal

Check whether the video output port is correctly connected.

17

Material output

Check whether the material output is normal.

Normal or abnormal

Check whether the material output port is correctly connected.

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Updated: 2019-06-25

Document ID: EDOC1100054964

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