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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Collecting Fault Information on the IP Phone

Collecting Fault Information on the IP Phone

Using the IP Phone Web Management System to Collect Logs

This topic describes how to collect fault information on the IP phone.

  1. Log in to the web management system of the IP phone as the admin user.
  2. Collect log information by referring to the following figure.

    Figure 12-1 Collecting log information on the IP phone

Collecting Logs Through the eSight

When the IP Phone is registered with the eSight for configuration management, the administrator can collect fault logs through the eSight.

  1. Log in to eSight as the admin user.
  2. Choose Resource > Collaboration > Terminal Device Management.
  3. Choose Resource Mangement > Terminal Resource.
  4. Search for the IP Phone from which logs are to be collected, click,and select Log Export.
  5. On the log export page that is displayed, when the message "Export Successful" is displayed in the status bar, clickto download the logs locally.

Using the Wireshark to Capture Messages on an IP Phone

  1. Enable port mirroring on the IP phone.

    Log in to the web management system of the IP phone as the admin user, choose Advanced > Others, and enable port mirroring.

  2. Connect the PC where the Wireshark is installed to the PC port of the IP phone.
  3. Start the Wireshark.
  4. Reproduce the fault and capture packets.
  5. Set the filter condition to sip and filter packets.

    Figure 12-2 Filtering packets

  6. Filter packets by the call ID.

    Figure 12-3 Filtering packets by the call ID

  7. Choose Statistics > Flow Graph and click OK in the dialog box that is displayed.

    Figure 12-4 Viewing the message process

Updated: 2019-08-07

Document ID: EDOC1100059082

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