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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Viewing CHRs of the TE WebClient in Offline Mode

Viewing CHRs of the TE WebClient in Offline Mode

Downloading CHRs to the Local PC

Call quality data files record data about calls and audio/video media.

When you join a conference for the first time, the TE WebClient asks you whether to enable the call quality data collection function. You can enable this function as required. If this function is enabled, you can export call quality data files when a TE WebClient fault occurs and send these call quality data files to related technical personnel. Then, technical personnel can analyze the call quality data files to quickly locate the fault cause.

You are advised to enable the call quality data collection function.

  1. On the TE WebClient, click .
  2. Under Call Quality Data Collection, click Export to export call quality data to the local PC.

The call quality data collection function collects the conference ID, SIP number, packet loss rate, network jitter, material sharing status, microphone and speaker status, time when the TE WebClient joins a conference, audio and video quality data, and call quality data collection time. If you consider that privacy data is involved, you can disable this function.

Uploading CHRs

  1. Log in to the SessionInsight.
  2. Add device information for offline NEs.


    The added device name can be used as an NE instance in the query criteria of the offline CHR query and analysis or as a name for the folder savingCHRs of the NE.

    1. On the home page of the SessionInsight, choose CHR Query > Offline CHR.

    2. In the navigation tree, choose Offline CHR Management > Offline Device.

    3. Click Add Device.

    4. In the Add Device dialog box, specify the following parameters:

      Table 5-7 Parameter description




      Name of a device. Use this parameter to distinguish the device from other NE devices.

      Users except user admin can create NE devices with the same name. User admin can view devices created by any user.


      Type of an added device.

    5. Click OK.

  3. Upload CHRs.

    1. In the navigation tree, choose Offline CHR Management > Offline CHR Upload.

    2. Click Create Task.

    3. Select the device name created in Step 2.4 from the Device name drop-down menu.

    4. Click Select File. In the displayed dialog box, select compressed CHR files (.zip and .tar.gz packages are supported). You can upload more than one .zip or .tar.gz packages at a time. You can upload a maximum of 10 compressed CHR files in each task.

      You are advised to compress multiple .tar.gz files into one .zip package to improve the upload efficiency.

    5. Click Upload.

      A message is displayed, indicating that the task is successfully created.

    6. Click in the task list to view the upload progress of each CHR package.

Updated: 2019-04-01

Document ID: EDOC1100059082

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