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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Collecting CloudMCU Fault Information

Collecting CloudMCU Fault Information

Using the Web Interface to Collect Information with One Click

To help maintenance engineers locate faults, you can use the one-click collection function to collect the configuration information, black box information, alarms, and logs.

  1. Log in to the CloudMCU web interface.
  2. On the home page, click One-Click Collection.

    The One-Click Collection page is displayed.

  3. Click Collect.

    The time required depends on the size of files stored on the device. Generally, it takes 15 minutes to collect the information.

Using the Web Interface to Collect Signaling Information

To help maintenance engineers to locate faults, you can collect CloudMCU signaling information. The CloudMCU can still be used properly when you are collecting signaling information.

  1. Log in to the CloudMCU web interface.
  2. On the home page, click Signaling Collection.

    The Signaling Collection page is displayed.

  3. Click Collect.

    Signaling collection automatically stops when 100 MB data is collected. You can also stop signaling collection at any time.

Using the Web Interface to Collect Logs

To help maintenance engineers to locate faults, you can collect CloudMCU logs. The CloudMCU can still be used properly when you are collecting logs.

  1. Log in to the CloudMCU web interface.
  2. On the home page, click Log.

    The Log page is displayed.

  3. Click the Export Archived Log tab.
  4. Set Time and Log type and click Query. A package containing logs that are in the specified type and archived in the specified time segment is displayed.
  5. Click Download to download the package.

Collecting CloudMCU Logs with One Click

You can use the VTS tool to collect CloudMCU fault information, such as alarms, logs, device information, and configuration information. The VTS tool saves collected fault information in files for subsequent fault locating and analysis.

  1. Add the CloudMCU NE to the VTS tool.
  2. On the Task Management tab page, choose Create Task  > Based on Scenario. On the Scenario Task Creation Wizard page, select the required product from Product type and the required product version from NE Version. The system automatically sets Task name and Scenario (Group).

    Figure 20-1 Scenario Task Creation Wizard (1)

  3. Click Next, set View NEs by to NE type, and select the NE in Available NEs.

    Figure 20-2 Scenario Task Creation Wizard (2)

  4. Click Next. On the Task Additional Information Settings page, set the contact for information collection and simple task description. The contact information and task description are optional.

    Figure 20-3 Additional task information setting

  5. Click Next. On the Task Overview page, check whether task information is correct. If no, click Back and modify task information.

    Figure 20-4 Task overview

  6. Click Finish. The collect task is immediately executed. When the collection progress reaches 100%, the task ends.

    Figure 20-5 Task list

  7. In the navigation tree on the left, click the task under Finished Tasks. Click Download in the Collection Result column in Task List.

    Figure 20-6 Finished tasks

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Updated: 2019-08-07

Document ID: EDOC1100059082

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