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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Collecting SoftConsole Fault Information

Collecting SoftConsole Fault Information

This topic describes how to collect SoftConsole fault information.

Choose Start > Search programs and files, enter %appdata%, and go to the SoftConsole\log directory to obtain log files.


Fault information collected includes related log files generated during client running and system information, where personal information and sensitive information is encrypted. Keep privacy data secure and handle it properly in accordance with applicable local laws and regulations.

Updated: 2019-04-01

Document ID: EDOC1100059082

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