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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Signaling Diagnosis

Signaling Diagnosis

Web administrators and API users can perform signaling diagnosis and export the diagnosis file from the endpointRP web interface. The diagnosis file helps with fault identification.

  • Only one user can perform signaling diagnosis.
  • If not manually stopped, signaling diagnosis automatically stops after 10 minutes or when the diagnosis file size reaches 10 MB.
  1. Choose Maintenance > Signaling Diagnosis.

    The Signaling Diagnosis dialog box is displayed.

  2. Click Start to start diagnosis.

    When prompted, click OK.


    Signaling diagnosis does not monitor media stream data, but will obtain site information, such as site numbers. Perform this operation with caution.

  3. Click Stop to stop signaling diagnosis.
  4. Click Download to save the diagnosis file to the local computer.
Updated: 2019-04-01

Document ID: EDOC1100059082

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