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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Collecting Fault Information on the Desktop Client

Collecting Fault Information on the Desktop Client

This topic describes how to collect fault information on the Desktop Client.

NOTE:

Fault information collected includes related log files generated during client running and system information, where personal information and sensitive information is encrypted. Keep privacy data secure and handle it properly in accordance with applicable local laws and regulations.

Proactive Log Collection by the Administrator Using the BMU

If eSpace Desktop users have enabled soft client log collection, the administrator can proactively collect logs using the BMU.

NOTE:

By default, soft client log collection is enabled. If the function is disabled, users can choose Setting > Basics and enable it.

  1. Log in to the BMU as the admin user.
  2. Choose Client Management > Soft Client Log > Collect Soft Client Log.
  3. Click Add.
  4. Specify a user and the client type for which logs are collected and click Collect Soft Client Log to deliver a collection command.

    Figure 8-1 Collecting soft client logs
    NOTE:
    • If the user is offline when the BMU delivers the collection command, the client collects logs when the user gets online.
    • The Collect Soft Client Log page displays the created collection tasks. If Delivered is displayed in the Status column, the soft client logs of the account have been collected.

Log Collection by Users

  • On the PC where the Desktop Client is installed, right-click the eSpace icon in the system tray and choose Upload Log. The system automatically collects logs and goes to the directory where logs are stored after logs are collected. You can choose whether to upload the logs to the server.
  • If login to the PC client fails, choose Start > Run. In the search box that is displayed, enter %appdata%, and then go to eSpace_DeskTop\log to obtain logs.

Soft Client Log Download by the Administrator Using the BMU

Logs uploaded by clients are stored on the UMServer. You can query and download the logs on the BMU.

  1. Log in to the BMU as the admin user.
  2. Choose Client Management > Soft Client Log > Download Soft Client Log and view the logs uploaded by clients.
  3. Locate the required logs and click to download the logs to the local PC, as shown in Figure 8-2.

    Figure 8-2 Downloading soft client logs

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Updated: 2019-08-07

Document ID: EDOC1100059082

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