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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Collecting Trace Information

Collecting Trace Information


On the web interface, you can view the real-time trace information about the MCU. This information can be used as a reference for troubleshooting.


  1. Choose Settings > Maintenance.
  2. Click the Trace tab.
  3. Select a trace log from the trace log list.

    • To filter the trace information by module, click next to Module and select the desired module.
    • To filter the trance information by trace level, click next to Level and select the desired level.

      Available trace levels are Error, Warning, and Import.

    • To display the real-time trace information about a selected module, click Start.
    • To hide the real-time trace information about a selected module, click Stop.
    • To copy the trace information to the clipboard, click Copy.
    • To delete the trace information, click Delete.

    The deleted trace information can be viewed in the system log only.

Updated: 2019-08-07

Document ID: EDOC1100059082

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