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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Using the VTS Tool to Collect Fault Information

Using the VTS Tool to Collect Fault Information

If the VTS tool is deployed, use the VTS tool to collect alarms, operation logs, MML configuration information, performance measurement results, and run logs. However, using the VTS tool to collect fault information is time-consuming.


  • The VTS tool has been installed. For details, see Performing Health Check Using the VTS Performing Health Check Using the VTS Performing Health Check Using the VTS.
  • Adaptation packages of the required versions have been installed in the VTS tool for the CGP, USM, SMC2.0, SC, CloudMCU, ViewPoint 8000 series MCU, VP9000 series MCU, RSE6500, TE10, TE20, TE30&TE40&TE50&TE60, and ECS.
  • The CGPOMU NE has been added to the VTS tool.


  1. Start the VTS tool.

    1. Start the VTS tool using either of the following ways:
      • Double-click.
      • Double-click runvts.vbs in the VTS directory.
    2. On the Application page of the VTS tool, double-click. If the message "There is a problem with this website's security certificate" is displayed, click Continue to this website (not recommended).

  2. Click Task Management. On the Task view tab page, choose Create Task > Based on Scenario, as shown in Figure 2-1. The Scenario Task Creation Wizard page is displayed.

    Figure 2-1 Creating a task

  3. Select the information collection scenario, as shown in Figure 2-2. Set the information collection time range to cover the day before a fault occurs. If you cannot determine the time point when a fault occurs, use the default value to collect information generated in the last three days.

    Figure 2-2 Setting task attributes
    Table 2-1 describes the scenario selection.
    Table 2-1 Scenario selection description


    Usage Scenario


    Accident analysis scenario

    Cloud-based Inspection scenario

    Offline health check scenario

    Extended information for fault analysis scenario

    Common fault analysis scenario


    • Common fault analysis scenario in the CGP virtualization scenario.
    • Common fault analysis scenario and Coredump Log analysis scenario in the VMware, FusionSphere, or FusionCompute virtualization scenario.

    SMC2.0, SC, CloudMCU, ViewPoint 8000 series MCU, VP9000 series MCU, RSE6500, TE10, TE20, TE30&TE40&TE50&TE60,

    Common fault analysis scenario


    Accident analysis scenario

  4. Select an NE, as shown in Figure 2-3.

    Figure 2-3 Selecting an NE

  5. In the Task Additional Information Settings window, set contact information and task description about the information collection. Optional parameters can be left blank, as shown in Figure 2-4.

    Figure 2-4 Setting additional task information

  6. Click Next. The Task Overview page is displayed.
  7. Check whether all task information is correct, as shown in Figure 2-5.

    Figure 2-5 Task description

  8. Click Finish. Information collection starts immediately. The task is complete when the progress reaches 100%, as shown in Figure 2-6.

    Figure 2-6 Task list

  9. Download the information collection report.

    1. In the navigation tree, select the task under Finished Tasks.
    2. In the Collection Result column of Task List, click Download.
    3. In the File Download dialog box, click Save to save the information collection report, as shown in Figure 2-7.
    Figure 2-7 Saving the information collection report

    By default, an information collection report is named in the format of task

  10. Send the information collection report to Huawei technical support engineers.
Updated: 2019-04-01

Document ID: EDOC1100059082

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