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CloudEC V600R019C00 Fault Information Collection (Enterprise On-premises, Convergent Conference)

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Viewing CHRs of the MCU in Offline Mode (V600R019C00)

Viewing CHRs of the MCU in Offline Mode (V600R019C00)


Need to prepare an external FTP server, through the external FTP server will CHR download to the local, and then import sessioninsight, to achieve offline view MCU (V600R019C00) call history.

The FTP environment constructs may refer to Configuring the FTPS Server.

Downloading CHRs to the Local PC

  1. Log on to FileZilla Server.
  2. Choose Edit > Users, add new users, customize user names and passwords, such as the user name is Chruser and the password is Change_me, as shown in Figure 5-19.

    Figure 5-19 Add Users

  3. Set the CHR download path, and select a local path, such as D:\mcu\CHR4NE, as shown in Figure 5-20.

    Figure 5-20 Set the CHR Download Path

  4. Click OK to complete the FTP server side configuration.
  5. Log in to the MCU Web interface.
  6. Choose System > CHR > CHR, configure CHR upload information, as shown in Figure 5-21.

    Figure 5-21 CHR Configuration
    Table 5-9 Parameter description



    FTP server address

    Local FTP server address.

    FTP port

    Local FTP server side port.


    Consistent with the new user name and password for the local FTP server.


    Upload path

    Consistent with the local FTP server specified path.

    CHR upload interval(60-900s)

    Define CHR upload cycle.

    Media collect CHR Interval(5-900s)

    Define CHR Media capture cycle.

  7. Click Save.

Uploading CHRs

  1. Log in to the SessionInsight.
  2. Add device information for offline NEs.


    The added device name can be used as an NE instance in the query criteria of the offline CHR query and analysis or as a name for the folder savingCHRs of the NE.

    1. On the home page of the SessionInsight, choose CHR Query > Offline CHR.

    2. In the navigation tree, choose Offline CHR Management > Offline Device.

    3. Click Add Device.

    4. In the Add Device dialog box, specify the following parameters:

      Table 5-10 Parameter description




      Name of a device. Use this parameter to distinguish the device from other NE devices.

      Users except user admin can create NE devices with the same name. User admin can view devices created by any user.


      Type of an added device.

    5. Click OK.

  3. Upload CHRs.

    1. In the navigation tree, choose Offline CHR Management > Offline CHR Upload.

    2. Click Create Task.

    3. Select the device name created in Step 2.4 from the Device name drop-down menu.

    4. Click Select File. In the displayed dialog box, select compressed CHR files (.zip and .tar.gz packages are supported). You can upload more than one .zip or .tar.gz packages at a time. You can upload a maximum of 10 compressed CHR files in each task.

      You are advised to compress multiple .tar.gz files into one .zip package to improve the upload efficiency.

    5. Click Upload.

      A message is displayed, indicating that the task is successfully created.

    6. Click in the task list to view the upload progress of each CHR package.

Updated: 2019-04-01

Document ID: EDOC1100059082

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