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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Failure to Start the eMP Service

Failure to Start the eMP Service

Symptom

Users cannot log in to the eMP again. The eMP service fails to be started,as shown in Figure 16-1.

Figure 16-1 Failure to Start the Service

Possible Cause

The eMP eupp platform fails to be started.

Solution

  1. Log in to the Linux server as the root user.
  2. Go to /home/ossuser.

    cd /home/ossuser

  3. Restart the service.

    sh restart.sh

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Updated: 2019-08-07

Document ID: EDOC1100059098

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