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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
LMT Client Update File Is Being Used by Another Program

LMT Client Update File Is Being Used by Another Program

Symptom

When updating the client program, the system displays the message "The file is being used by another program and the upgrade will be terminated. Stop all programs that may use this file, and perform the upgrade again.", as illustrated in Figure 6-36.
Figure 6-36 Error message

Possible Causes

Another client or client program is running.

Fault Diagnosis

Check whether there is another running client or client program.

Procedure

  1. Check and exit running clients, as illustrated in Figure 6-37.

    Figure 6-37 Exiting running clients

  2. Check and exit running client programs.

    1. Right-click the blank area on the task bar and select Start Task Manager.
    2. In the Task Manager dialog box, right-click lmt_client.exe and choose End Process from the shortcut menu, as illustrated in Figure 6-38.
    Figure 6-38 Stopping the running client programs

  3. Restart your PC.
  4. Update the client and check whether the message is displayed again.

    • Yes: Go to 5.
    • No: No further action is required.

  5. Contact Huawei technical support engineers.

Related Information

None

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Updated: 2019-08-07

Document ID: EDOC1100059098

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