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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Fault Location

Fault Location

Device management is a key service module of the SMC2.0. Various device types and models are available, using different connection methods. If any fault occurs in this module, conferences cannot be properly held, or participants cannot properly join a conference.

Background Information

Communication protocols used by videoconferencing devices are as follows:

  • MCU: SNMP, TCP, and HTTP
  • SC: HTTP
  • RSE6500: HTTP
  • Endpoint: HTTP

Locating the Fault

  1. Verify that the network is properly connected.
  2. Verify that the connection user name and password are the same as those set on the device.
  3. Verify that the device certificate is valid.
Updated: 2019-08-07

Document ID: EDOC1100059098

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