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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Web Certificate Error

Web Certificate Error


When you log in to the uPortal, a certificate error page is displayed, as shown in Figure 10-8.

Figure 10-8 Certificate error

Possible Causes

The certificate expires or no certificate is unavailable.

Troubleshooting Method

Verify that the certificate is valid.


  1. Check the certificate.

    1. Open Internet Explorer and choose Tools > Internet Options. In the Internet Options dialog box, click the Security tab, deselect Enable Protected Mode, and click OK. Close Internet Explorer.

      For the Windows 7 operating systems, you must deselect Enable Protected Mode before you can install the certificate.

    2. Open Internet Explorer, enter https://IP address:Port number (for example, in the address box, and press Enter. The certificate error page is displayed.
      Figure 10-9 Certificate error
    3. Click Continue to this website(not recommended) on the certificate error page. The uPortal login page is displayed with a Certificate Error warning displayed in the address box.
      Figure 10-10 Login page
    4. Click Certificate Error in the address box. The Certificate Invalid dialog box is displayed.
      Figure 10-11 Certificate Invalid dialog box
    5. Click View certificates. The Certificate dialog box is displayed.
      Figure 10-12 Certificate dialog box
    6. Click the Certification Path tab and view the certificate status.
      Figure 10-13 Certification Path tab page
    7. Click the General tab and view certificate information.
      Figure 10-14 General tab page

  2. Install a certificate.

    1. Click Install Certificate. The Certificate Import Wizard dialog box is displayed.
      Figure 10-15 Certificate Import Wizard dialog box
    2. Click Next. On the Certificate Store page, click Place all certificates in the following store.
      Figure 10-16 Certificate Store page
    3. Click Browse, select Trusted Root Certification Authorities, and click OK.
      Figure 10-17 Select Certificate Store dialog box
    4. Click Next. The Completing the Certificate Import Wizard page is displayed.
      Figure 10-18 Completing the Certificate Import Wizard page
    5. Click Finish. The Security Warning dialog box is displayed.
    6. Click Yes. The message "The import was successful" is displayed.
    7. Click Yes to complete the certificate import.
    8. Close all pages that are displayed in the preceding operations and restart Internet Explorer for the imported SSL certificate to take effect.

  3. Configure the browser.

    1. Choose Tools > Internet Options. The Internet Options dialog box is displayed.
    2. Click the Advanced tab and deselect Allow active content to run in files on My Computer*.
      Figure 10-19 Internet Options dialog box
    3. Click the Security tab, select Enable Protected Mode, and click OK.
      • For the Windows 7 and Windows Vista operating systems, you must deselect Enable Protected Mode before you can install the certificate.
      • For the Windows 2000, and Windows 2003 operating systems, skip this step.

  4. Restart Internet Explorer and log in to the uPortal.
Updated: 2019-08-07

Document ID: EDOC1100059098

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