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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Failed to Display the Web Login Page

Failed to Display the Web Login Page

Symptom

The web login page fails to be displayed.

Possible Causes

  • The network is faulty.
  • The uPortal has not started or fails to start.

Troubleshooting Method

  • Verify that uPortal server is reachable through the network.
  • Verify that the uPortal processes are running properly.
  • Collect uPortal logs and check for obvious failure logs.

Procedure

  1. Use commands such as ping and telnet to check whether the network between terminals and the uPortal server is connected. If no, rectify any network fault.
  2. Check whether the uPortal server is reachable from the browser through the network. Focus on the proxy configuration on the browser. If the uPortal server is unreachable, modify the browser configuration.
  3. Verify that the uPortal processes are running properly.

    Log in to the HUAWEI Operation & Maintenance System, choose Device Panel > Module Management, select the corresponding USM NE, and check the process status.

    Figure 10-1 Module Management

  4. View run logs, check for obvious exceptions, and check related configurations based on exception logs.

    Log in to the HUAWEI Operation & Maintenance System and run the GET LOG command under the USM NE by setting the log type to run log.

    Figure 10-2 Run the GET LOG command

  5. In the HUAWEI Operation & Maintenance System, choose Maintenance > File Transfer Service, and download uPortal log files.

    Figure 10-3 Downloading log files

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Updated: 2019-08-07

Document ID: EDOC1100059098

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