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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Failed to Upload the Installation Package

Failed to Upload the Installation Package

Symptom

  • The installation package fails to be uploaded.
  • The LOD PKG command fails to be executed.

Possible Causes

  • The network is faulty.
  • Someone is deploying another NE at the same time.

Troubleshooting Method

  • Manually upload the installation package.
  • View the command execution history under NE 0.

Procedure

  1. Log in to the HUAWEI Operation & Maintenance System, choose Maintenance > File Transfer Service, and manually upload the installation package from the local directory to the remote directory /opt/pub/software/tmp.
  2. Run the ping OMU IP address command to verify that no high packet less or delay occurs.
  3. Check the operation logs of the CGP NE.

    1. In the HUAWEI Operation & Maintenance System, choose System > Security Management > Log > Operation Log.
    2. Set MEID to 0 and verify that no other workstation IP address is deploying the environment.
    3. Search for RMV PKG in the logs to verify that no other user is running the RMV PKG command at the same time, which will result in the LOD PKG command execution failure.

  4. Manually run the LOD PKG command to load the installation package.
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Updated: 2019-08-07

Document ID: EDOC1100059098

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