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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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VM Running Services Fails to Restart

VM Running Services Fails to Restart

Symptom

After the virtual machine (VM) running the OMU encounters a power failure and restarts, a VM running services fails to restart. In this case, the vCenter displays a message indicating the restart failure, as shown in Figure 3-10.

Figure 3-10 Error message

Possible Causes

The ID of the port used by the VM running services conflicts with the ID of another port in the same port group, causing communication interruption over the Base plane. Consequently, the Dynamic Host Configuration Protocol (DHCP) requests sent by the VM running services over the Base plane cannot be received by the VM running the OMU and the VM running services fail to restart.

The reason for two identical port IDs in a port group may be either of the following:

  • After a storage migration task is executed, the host unexpectedly stops or restarts. The configuration data on the Distributed vSwitch is not synchronized to the host.
  • During the restart of the VM running services, the bridging between the virtual and physical network adapters fails. The VM running services selects another virtual network adapter.

Fault Diagnosis

The VM running services fails to start up. As a result, whether a port ID conflict occurs cannot be checked. You can change the ID of the port used by the VM running services to the ID of an available port in the port group by performing the operations in 1.

Procedure

  1. Contact infrastructure maintenance engineers to change the port used by the VM running services to another available port in the port group.

    For details, see http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2014469 in VMware Knowledge Base.

  2. Restart the VM running services. Check whether the VM can start up.

    • Yes: No further action is required.
    • No: Go to 3.

  3. Contact Huawei technical support engineers.
    1. Use the Information Collection Tool to collect information about Common fault analysis scenario.
    2. Contact Huawei technical support engineers.

Related Information

None.

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Updated: 2019-08-07

Document ID: EDOC1100059098

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