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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Analysis of Typical Voice Fault Scenarios

Analysis of Typical Voice Fault Scenarios

Typical voice fault scenarios include the following: no voice in a conference, intermittent voice, noise, and abnormal volume. The following describes how to demarcate and diagnose the fault in each scenario.

(You need to differentiate the scenario where no voice can be heard from that where the voice is intermittent. In the scenario where no voice can be heard, a participant can hear no voice in a long time. For example, a participant can hear no voice since the participant joins a conference, or a participant can hear no voice for over 30 seconds. In the scenario where the voice is intermittent, a participant can hear intermittent voice and cannot understand the exact meaning.)

Updated: 2019-08-07

Document ID: EDOC1100059098

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