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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Users Cannot Join Conferences Because Plug-in Download Fails

Users Cannot Join Conferences Because Plug-in Download Fails


In the EC3.0 environment, when a user clicks a web link in the eMP conference list to join a conference, a message is displayed instructing the user to download the plug-in. After the user clicks the button for downloading the plug-in, the page is empty, and plug-in download fails.

Possible Causes

The browser does not load or fails to load the CAB plug-in, leading to conference joining failure.


1. Check whether the download directory exists.

File path: /home/empuser/emp/app/

2. If the directory is missing, create it.

Updated: 2019-08-07

Document ID: EDOC1100059098

Views: 22392

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