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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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"Incorrect User Name or Password" Displayed During the Upgrade or Rollback

"Incorrect User Name or Password" Displayed During the Upgrade or Rollback

Symptom

During the upgrade or rollback, the system displays that the user name or password is incorrect.

Possible Causes

  • The password is changed during the upgrade.
  • The password is changed during the observation period.
  • The password is changed during the rollback.

Fault Diagnosis

Change the password based on the actual condition, and then go to the upgrade or rollback operations.

Procedure

  1. Close the browser, and then exit the upgrade tool.
  2. In the MML Command - CGP window of the client, run MOD PWD to change the current password to the password that was used before the upgrade.
  3. Start the browser, and type the floating IP address of the OMU in the address bar to log in to the upgrade tool again.
  4. Click Retry in the displayed dialog box, and check whether the fault is rectified.

    • Yes: No further action is required.
    • No: Go to 5.

  5. Use the Information Collection Tool to collect items in Common Fault Analysis Scenario.
  6. Contact Huawei technical support engineers to rectify the fault.

Related Information

None

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Updated: 2019-08-07

Document ID: EDOC1100059098

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