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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Incorrect Time Segment in a Measurement Result

Incorrect Time Segment in a Measurement Result

Symptom

The reported time segment of a measurement result differs from the system time of the OMU.

Possible Causes

The probable causes of the fault are as follows:

  • The DST has been set in the system, or the system time or time zone has been changed.
  • The time of the OMU has been manually changed.

Fault Diagnosis

Analyze the fault as follows:

  • If the measurement result is unreliable, rectify the fault by referring to the handling procedure in Unreliable Performance Measurement Result.
  • If the measurement result is reliable, it indicates that the fault is caused by the setting of the DST, the time zone, or both, or by a change in the OMU time.

Procedure

  1. On the Query page, check whether the displayed value in the Credible column is Credible in the measurement result when the time changes.

    • Yes: Go to 2.
    • No: See Unreliable Performance Measurement Result.

  2. Check whether the reported time of the measurement result contains the time zone or DST information.

    NOTE:

    For example, the time information contains only the time zone information +08:00 , contains only the DST information +00:30 DST, or contains the time zone and DST information +08:30 DST.

    • Yes: No further action is required.
    • No: Go to 3.

  3. In the MML Command - CGP window of the client, run DSP TIME to check whether the reported time in the measurement result is the same as the OMU time.

    • Yes: No further action is required.
    • No: Go to 4.

  4. Use the Information Collection Tool to collect items in Common fault analysis scenario and item PCDR Bill in Custom Scenario.
  5. Contact Huawei technical support engineers to rectify the fault.

Related Information

None

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Updated: 2019-08-07

Document ID: EDOC1100059098

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