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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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USM Connection Failed

USM Connection Failed


USM connection parameters are set correctly. However, the system displays a message indicating that the user name or password is incorrect.

Possible Cause

The IP address whitelist or interface user is not configured on the USM web management system.


Log in to the USM web management system as the administrator, choose Interconnection > Open Interfaces, and add the eMP IP address to the IP address whitelist and configure the interface user.

Updated: 2019-08-07

Document ID: EDOC1100059098

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