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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
iWeaver-based Installation Fault

iWeaver-based Installation Fault

Symptom

A VM fails to be created on the iWeaver.

Possible Causes

  • Ports 0 and 1 of the physical host selected for creating the VM are not directly connected to the physical host where the OMU is located.
  • Residual information exists on the physical host selected for creating the VM.
  • The network delay between the physical host selected for creating the VM and the physical host where the OMU is located exceeds 10 ms.
  • The installation package does not match the CGP version, resulting in an installation failure.

Troubleshooting Method

1. Check log information on the iWeaver.

Log file path: iWeaver installation directory\log\201601070958\all.log

2. Check alarm information on the OMU.

Procedure

1. Check the cable connection between physical hosts.

2. If the physical host selected for creating the VM is used before, select Format physical host when adding the physical host.

3. Run the ping command to check the network between the physical host selected for creating the VM and the physical host where the OMU is located.

4. Select the installation package that matches the CGP version.

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Updated: 2019-08-07

Document ID: EDOC1100059098

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