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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Failed to Start the eMP Service

Failed to Start the eMP Service

Symptom

The eMP is installed on Linux for the first time. When you try to start the eMP service, the message "start eMP application failed" is displayed.

Possible Cause

A port required for starting the eMP service has been occupied.

Solution

  1. Go to /eMP/var/iemp/log.
  2. View the root.log file to find the port that has been occupied.
  3. Run the netstat -ano command to find the process that occupies the port and run the kill -9 $pid command to kill the process.
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Updated: 2019-08-07

Document ID: EDOC1100059098

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