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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Faults Caused by the Mismatched CGP Version

Faults Caused by the Mismatched CGP Version


  • VMs fail to start.
  • Processes fail to start.
  • Commands fail to be executed.

Possible Causes

The CGP version does not match the version of the USM installation package.

Troubleshooting Method

  • A message will be displayed for version mismatching.
  • Check log files in the following directories of the USM installation tool:
    • \00_AutoInstallTool\tracefile
    • \00_AutoInstallTool\upgrade\save\[ip]\detail.log


  • Check whether a message is displayed indicating that the CGP version is incorrect. If yes, use the USM installation package that matches the CGP version.
  • Rule out other causes of the faults based on the installation logs.
Updated: 2019-08-07

Document ID: EDOC1100059098

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