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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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MCU Displayed as Offline on the SMC

MCU Displayed as Offline on the SMC

Symptom

After an MCU is added to the SMC, it is displayed as offline, as indicated by.

Possible Causes

The connection modes or passwords set on the MCU and SMC are inconsistent.

Procedure

  1. Use a Secure Shell (SSH) client to log in to the MCU. Check and modify the connection mode and password based on the MCU model. For details, see Table 15-1.

    Table 15-1 MCU connection modes and passwords

    Model

    To Set the Connection Mode...

    To Set the Connection Password...

    VP9660/VP9650/VP9630

    Enable encryption: Run system-view telnet-config enable-security-mode 1.

    Disable encryption: Run system-view telnet-config enable-security-mode 0.

    Run system-view manage-config and set Connect Password.

    ViewPoint8660/8650/8650C V100R008

    Enable encryption: Run system-view manage-config and set enable SSL Encrypt to 1.

    Disable encryption: Run system-view manage-config and set enable SSL Encrypt to 0.

    Run system-view manage-config and set Connect Password.

    ViewPoint8660/8650/8650C V100R007 or earlier

    Enable encryption: Run system-view telnet-config enable-security-mode 1.

    Disable encryption: Run system-view telnet-config enable-security-mode 0.

    Run system-view manage-config and set Connect Password.

  2. Save the changes.
  3. Log in to the SMC web interface. Choose Devices>MCU. In the displayed MCU list, select the desired MCU and click Edit MCU.
  4. In the displayed window, change the values of Connection mode and Connection password so they are consistent with the settings on the MCU.
  5. Save the changes and confirm that the MCU is online, as indicated by.
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Updated: 2019-08-07

Document ID: EDOC1100059098

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