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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Command Execution Failure

Command Execution Failure

Symptom

  • A task times out.
  • A command execution failure message is displayed during the installation.

Possible Causes

  • The network is interrupted.
  • The version package is incorrect or the tool configuration file contains an error.

Troubleshooting Method

Check log files in the following directories of the USM installation tool:

  • \00_AutoInstallTool\tracefile
  • \00_AutoInstallTool\upgrade\save\[ip]\detail.log

Procedure

  1. Obtain installation logs from the preceding directories.
  2. View the logs about the execution failure and verify that it is not caused by network interruption.
  3. Manually run the command in the HUAWEI Operation & Maintenance System.

    If the command record exists, delete the record and run the command again.

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Updated: 2019-08-07

Document ID: EDOC1100059098

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