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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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The Site Cannot Be Released on the eMP After the Conference Is Ended on the SMC2.0

The Site Cannot Be Released on the eMP After the Conference Is Ended on the SMC2.0


A conference is scheduled on the eMP. After you log in to the SMC2.0 and manually end the conference, the information on the eMP indicates that the conference is ended but the site is not released.

Possible Causes

The site information on the eMP is not synchronized with that on the SMC2.0.


  1. Log in to the eMP management system as the admin user.
  2. Choose System Management > Parameter Configuration.
  3. Choose SMC Connection Parameters.
  4. Click Re-synchronize, to synchronize conference and site information from the SMC2.0.

    If the message Re-synchronization successfully is displayed, the conference and site information has been synchronized from the SMC2.0.

Updated: 2019-08-07

Document ID: EDOC1100059098

Views: 26486

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