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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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Failed to Received CDRs on the CCF

Failed to Received CDRs on the CCF

Symptom

  • There is a possibility that CDRs are stacked on the NE side and fail to be sent to the CCF.
  • There is a possibility that the CCF reports ALM-25131 Stopped Receiving CDRs.
  • There is a possibility that the CCF reports ALM-25087 Diameter Link Abnormal.

Possible Causes

When the CCF fails to receive CDRs, the possible causes are as follows:

  • The CCF stops receiving CDRs.
  • Diameter links are faulty.

Troubleshooting Method

shows the flow for diagnosing CCF failure to receive CDRs in Figure 8-1.

Figure 8-1 The flow for diagnosis

Procedure

  1. In the Alarm Browse window of the HUAWEI Operation & Maintenance System, check whether ALM-25131 Stopped Receiving CDRs exists.
    • Yes: Go to 2.
    • No: Go to 3.
  2. Rectify the fault by referring to the handling procedure of ALM-25131 Stopped Receiving CDRs in the Alarm Help, and check whether the alarm is cleared.
    • Yes: No further action is required.
    • No: Go to 3.
  3. Log in to CDR Query and Browse System and check whether new CDR files are generated.
    • Yes: No further action is required.
    • No: Go to 4.
  4. Choose Alarm > Browse Alarms. On the displayed Browse Alarms tab page, check whether ALM-25087 Diameter Link Abnormal is generated.
    • Yes: Go to 5.
    • No: Go to 6.
  5. Rectify the fault by referring to the handling procedure of ALM-25087 Diameter Link Abnormal in the Alarm Help.
    • Yes: No further action is required.
    • No: Go to 6.
  6. Perform the operations described in Collecting iCG9815 Information.
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Updated: 2019-08-07

Document ID: EDOC1100059098

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