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CloudEC V600R019C00 Troubleshooting (Enterprise On-premises, Convergent Conference)

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ECS Interworking Fault

ECS Interworking Fault

Symptom

Possible Causes

  • The interworking user name or password configured on the BMU is different from the user name or password configured on the USM.
  • The uPortal interworking IP address configured on the BMU is incorrect.

Troubleshooting Method

  1. On the BMU home page, if "All disconnected" is displayed in USM Connection Status and "Failed to verify the password or the account" is displayed in status details, the interworking user name or password configured on the BMU is different from the user name or password configured on the USM.
  2. On the BMU home page, if "All disconnected" is displayed in USM Connection Status and "Non-uPortal address or uPortal ACL is not configured" is displayed in status details, the uPortal interworking IP address configured on the BMU is incorrect.

Procedure

  1. Log in to the BMU as the system administrator (default user name: admin).
  2. Click HOME.
  3. Check USM connection status and status details.
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Updated: 2019-08-07

Document ID: EDOC1100059098

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