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FusionAccess 6.5 Alarm Handling 05

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1013001 Failed to Create a Snapshot

1013001 Failed to Create a Snapshot

Description

This alarm is generated when a snapshot task failed to be created on a specific desktop. This alarm is automatically cleared when a snapshot task is created on a specific desktop.

Attribute

Alarm ID

Alarm Severity

Auto Clear

1013001

Major

Yes

Parameters

Name

Meaning

Alarm ID

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Alarm Severity

Indicates the severity of an alarm. Value:

  • Critical: indicates that a fault affecting services provided by the system occurs. You need to rectify the fault immediately. If a device or resource is faulty, rectify it immediately even if the fault occurs during non-working hours.
  • Major: indicates that a fault affecting the service quality of the system occurs. You need to rectify the fault immediately. If the service quality of a device or resource is degraded, rectify it immediately during working hours.
  • Minor: indicates a fault that does not affect service quality. To prevent more serious faults, this type of alarm needs to be observed or handled if necessary.
  • Warning: indicates a fault that may affect service quality. This type of alarm must be handled based on the error type.

Alarm Name

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Object Type

Specifies the type of the object for which the alarm is generated.

Alarm Object Name

Specifies the name of the object for which the alarm is generated.

Generation Time

Specifies the time when the alarm is generated.

Clear Time

Specifies the time when the alarm is cleared.

Clear Mode

Specifies whether the alarm is manually or automatically cleared.

Operation

Specifies the operation that can be performed on the alarm.

Value: Manually Clear Alarm

Impact on the System

  • Snapshots cannot be created for specific desktops. As a result, important user data may be lost and cannot be restored.

Possible Causes

  • The virtualization platform is abnormal.
  • Disk tasks conflict.
  • The underlying resources are insufficient.

Procedure

  1. Check whether the alarm is automatically cleared. If the alarm is automatically cleared, the snapshot task has been successfully created on the desktop.
  2. If the alarm persists, use different methods for different virtualization platforms.

    FusionCompute platform

  3. Log in to FusionCompute, choose System Management > Task and Logs > Task Center, and check whether the disk snapshot creation task fails.

    • If the fault persists, check the cause of the error in the description and rectify the fault based on the FusionCompute O&M guide.
    • If the task succeeds, check the desktop running status and determine whether the VM power supply task fails to be started on the desktop. If the task fails, locate and rectify the fault based on the site requirements.

  4. After the fault is rectified, instruct the end user to perform the backup again.

Related Information

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Updated: 2019-12-13

Document ID: EDOC1100061083

Views: 7090

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