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FusionAccess 6.5 Alarm Handling 04

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2000004 Abnormal Service Status on the APS

2000004 Abnormal Service Status on the APS

Description

After the HDC service, it checks the heartbeat information from the APS server every 2 minutes. The heartbeat information includes the CPU usage, memory usage, disk usage, APS service status, and number of sessions. The HDC reports this alarm to the ITA when detecting that the service status of the APS server is abnormal. This alarm is cleared when the APS service status becomes normal.

Attribute

Alarm ID

Alarm Severity

Auto Clear

2000004

Major

Yes

Parameters

Name

Meaning

Alarm ID

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Alarm Severity

Indicates the severity of an alarm. Value:

  • Critical: indicates that a fault affecting services provided by the system occurs. You need to rectify the fault immediately. If a device or resource is faulty, rectify it immediately even if the fault occurs during non-working hours.
  • Major: indicates that a fault affecting the service quality of the system occurs. You need to rectify the fault immediately. If the service quality of a device or resource is degraded, rectify it immediately during working hours.
  • Minor: indicates a fault that does not affect service quality. To prevent more serious faults, this type of alarm needs to be observed or handled if necessary.
  • Warning: indicates a fault that may affect service quality. This type of alarm must be handled based on the error type.

Alarm Name

Identifies an alarm. Each alarm is uniquely identified by an alarm ID and an alarm name.

Object Type

Specifies the type of the object for which the alarm is generated.

Alarm Object Name

Specifies the name of the object for which the alarm is generated.

Generation Time

Specifies the time when the alarm is generated.

Clear Time

Specifies the time when the alarm is cleared.

Clear Mode

Specifies whether the alarm is manually or automatically cleared.

Operation

Specifies the operation that can be performed on the alarm.

Value: Manually Clear Alarm

Impact on the System

All the clients are disconnected from the APS server.

Possible Causes

The RDS service does not respond.

Procedure

  1. Wait for 2 minutes and choose FusionAccess > Alarm to check whether the alarm exists.

    • If yes, go to Step 2.
    • If no, no further operation is required.

  2. Restart the APS server on FusionAccess.
  3. After the APS server is restarted, wait for 2 minutes and choose FusionAccess > Alarm to check whether the alarm exists.

    • If yes, contact Huawei technical support.
    • If no, no further operation is required.

Related Information

None

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Updated: 2019-10-11

Document ID: EDOC1100061083

Views: 4332

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