No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
ALM-1200035 ZooKeeper Process Does Not Respond

ALM-1200035 ZooKeeper Process Does Not Respond


The system checks whether the ZooKeeper process on the node responds to requests every two minutes. This alarm is generated when the ZooKeeper process does not respond.


Alarm ID

Alarm Severity

Auto Clear







Alarm Name

Indicates the alarm name.

Source Device

Indicates the device for which the alarm is generated.

Monitoring System

Indicates the type of the interconnected system.

Source System

Indicates the name of the interconnected system.

IP Address

Indicates the IP address of the ECS instance for which the alarm is generated.

Last Occurred At

Indicates the time when the alarm was generated for the last time.

Location Information

Indicates the information required to locate the alarm.

Additional Information

Provides supplementary information about the alarm.

Impact on the System

If the ZooKeeper process on a node does not respond, the node fails to provide services. In this case, handle the alarm immediately.

Possible Causes

System errors


  1. Log in to the ManageOne OM plane using a browser.

    • URL: https://Address for the homepage of the ManageOne OM plane:31943. For example:
    • Default username: admin, default password: Huawei12#$.

  2. Click Login.
  3. On the menu bar in the upper part of the page, choose Alarms.
  4. In the alarm list, locate and click the target alarm name in the Name column. The alarm details and proposed processing actions dialog box is displayed.
  5. In the Basic Information list of the Alarm Details and Handling Recommendations dialog box, locate Location Info. The value of Host IP address in Location Info is the IP address of the node for which the alarm is generated.
  6. Use PuTTY to log in to the node for which the alarm is generated.

    The default username is vpc. The default password is Huawei12#$.

  7. Run the following command to disable user logout upon system timeout:


  8. Run the following command to obtain the PID of the ZooKeeper process:

    ps -ef |grep zookeeper

    The following command output is displayed.

  9. Run the following command to stop the ZooKeeper process:

    kill -9 pid

    pid is the process ID in the command output of 8.

    The process protection mechanism will restart the process.

  10. After 5 minutes, run the following command to check whether the ZooKeeper process exists:

    ps -ef |grep zookeeper

    • If the ZooKeeper process exists, go to 11.
    • If the ZooKeeper process does not exist, contact technical support for assistance.

    If the following output is displayed, the ZooKeeper process exists:

  11. After 10 minutes, check whether the alarm is cleared.

    • If the alarm is cleared, no further action is required.
    • If the alarm persists, contact technical support for assistance.

Alarm Clearance

This alarm will be automatically cleared after the fault is rectified.



Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 49414

Downloads: 33

Average rating:
This Document Applies to these Products
Related Version
Related Documents
Previous Next