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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-37008 MPPDB Service Is Unavailable

ALM-37008 MPPDB Service Is Unavailable

Description

The alarm module checks the MPPDB service status every 30 seconds. This alarm is generated if the MPPDB health status is bad.

This alarm is cleared when the MPPDB health status is good.

Attribute

Alarm ID

Alarm Severity

Auto Clear

37008

Critical

Yes

Parameters

Name

Meaning

ServiceName

Identifies the service for which the alarm is generated.

RoleName

Identifies the role for which the alarm is generated.

HostName

Identifies the host for which the alarm is generated.

Impact on the System

The LibrA component cannot provide services externally.

Possible Causes

The MPPDB service is stopped.

Procedure

Restart the MPPDB service.

  1. Log in to the FusionInsight Manager.

    1. Log in to the ManageOne OM plane using a browser, then choose Alarms.
      • Login address: https://URL for the homepage of the ManageOne OM plane:31943. Example: https://oc.type.com:31943.
      • Default username: admin, default password: Huawei12#$.
    2. In the alarm list, locate and click the target alarm name in the Name column. The Alarm Details and Handling Recommendations dialog box is displayed.
    3. Locate the value in the IP Address/URL/Domain Name column, which is the float IP address of the FusionInsight Manager.
    4. Log in to the FusionInsight Manager using a browser.
      • Login address: https://float IP address of the FusionInsight Manager:28443/web. Example: https://10.10.192.100:28443/web.
      • Default username: admin, default password: obtain it from the system administrator.

  2. On FusionInsight Manager, choose Services > MPPDB.
  3. Choose More Actions > RestartService.

    Restart the MPPDB service, wait for 5 minutes, click Alarms and check whether the alarm persists.

    • If yes, go to 4.
    • If no, no further action is required.

Collect fault information.

  1. On FusionInsight Manager, choose System > Log Download.
  2. Select MPPDB from the Services drop-down list box and click OK.
  3. Set Start Time for log collection to 1 hour ahead of the alarm generation time and End Time to 1 hour after the alarm generation time, and click Download.
  4. Contact Technical Support and send the collected logs.

Alarm Clearing

After the fault is rectified, the system automatically clears this alarm.

Related Information

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 35610

Downloads: 31

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