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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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0x10E00E0001 Storage Unit Inaccessible

0x10E00E0001 Storage Unit Inaccessible


Storage unit (path: [Brick_path]) cannot be accessed from backup proxy (IP: [Node_IP]).


Alarm ID

Alarm Level

Manually Cleared








Backup Proxy IP address.


Storage unit path.

Impact on the System

The backup proxy will not run any task that needs to access the storage unit until the connection is restored.

Possible Causes

  • The network connection between the backup proxy and the storage unit is interrupted.
  • The protected environment configurations are invalid.


  1. Possible cause 1: The network connection between the backup proxy and the storage unit is interrupted.

    1. Log in to the backup proxy through the IP address reported by the alarm.

      Default account: hcp. Default password: PXU9@ctuNov17!.

    2. Run the su root command and enter the password of user root to switch to user root.

      The default password of user root is Cloud12#$.

    3. If the IP address is an IPv4 address, run the ping IP address of the storage unit command. If the IP address is an IPv6 address, run the ping6 IP address of the storage unit command. Check whether the IP addresses can be pinged.
      • If yes, 2.
      • If no, contact the equipment room administrator to recover the network connectivity and ensure that the network connection is normal.

  2. Possible cause 2: The network performance is poor.

    1. Check whether packet loss occurs based on the command output in 1.
      • If yes, contact the administrator to improve the network performance and ensure that the communication between the backup proxy and the storage unit is stable.
      • If no, contact technical support engineers.

Related Information


Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 47475

Downloads: 33

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