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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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0x10E01C0005 Syncronize Files From Primary Node To Standby Node Failed

0x10E01C0005 Syncronize Files From Primary Node To Standby Node Failed

Description

Files failed to be synchronized from primary node(IP address:[Node_Name_P]) to standby node (IP address:[Node_Name_S]).

Attribute

Alarm ID

Alarm Level

Manually Cleared

0x10E01C0005

Critical

No

Parameters

Name

Meaning

Node_Name_P

Primary Node IP address.

Node_Name_S

Standby Node IP address.

Impact on the System

Configuration files are different between primary node and standby node.

Possible Causes

  • The file synchronization link is faulty.
  • The node is reset.
  • The disk space on the standby node is insufficient.

Procedure

  1. Possible cause 1: The file synchronization link is faulty.

    1. Log in to the backup manager or backup server GUI using a browser.

      Login address: https://IP address corresponding to the Workflow-Management-Float-IP field or IP address corresponding to the datamover_management_float_ip field:8088

      Default account: admin. Default password: Cloud12#$ for installation using HUAWEI CLOUD Stack Deploy, and PXU9@ctuNov17! for manual installation.

    2. Choose Monitor > Server. The Server page is displayed. Obtain the IP addresses of the primary and standby nodes in HA mode.
    3. Use PuTTY to log in to the primary HA node.

      Default account: hcp. Default password: PXU9@ctuNov17!.

    4. Run the su root command and enter the password of user root to switch to user root.

      The default password of user root is Cloud12#$.

    5. If the IP address is an IPv4 address, run the ping IP address of HA standby node command. If the IP address is an IPv6 address, run the ping6 IP address of HA standby node command. Check whether the IP addresses can be pinged.
      • If yes, 2.
      • If no, contact the equipment room administrator to recover the network connectivity and ensure that the network connection is normal, then go to 4.

  2. Possible cause 2: The node is reset.

    1. Use PuTTY to log in to the primary and standby HA nodes.

      Default account: hcp. Default password: PXU9@ctuNov17!.

    2. Run the su root command and enter the password of user root to switch to user root.

      The default password of user root is Cloud12#$.

    3. Run the service hcp status command to check the status of services on the primary and standby nodes. Check whether there are services that are not running.
      • If yes, wait until the services on the HA primary and standby nodes are started, then go to 4.
      • If no, 3.

  3. Possible cause 3: The disk space on the standby node is insufficient.

    1. Use PuTTY to log in to the standby HA node as user hcp.

      Default account: hcp. Default password: PXU9@ctuNov17!.

    2. Run the su root command and enter the password of user root to switch to user root.

      The default password of user root is Cloud12#$.

    3. Run the df -h command and check whether the disk space is sufficient.
      In the command output, find the column where the value of Mounted on is /opt, and check whether the value of Avail is greater than or equal to 500 MB.
      • If yes, contact technical support engineers.
      • If no, clear unnecessary files to ensure sufficient disk space and go to 4.
      [root@eBackup ~]# df -h
      Filesystem                        Size  Used Avail Use% Mounted on
      /dev/mapper/euleros-root          9.4G  2.1G  6.8G  24% /
      devtmpfs                          7.8G     0  7.8G   0% /dev
      tmpfs                             7.8G     0  7.8G   0% /dev/shm
      tmpfs                             7.8G  752M  7.1G  10% /run
      tmpfs                             7.8G     0  7.8G   0% /sys/fs/cgroup
      /dev/vda1                         465M   84M  353M  20% /boot
      /dev/mapper/VolGroup2-varvolume    30G  646M   28G   3% /var
      tmpfs                             1.6G     0  1.6G   0% /run/user/0
      /dev/mapper/VolGroup2-optvolume    59G  6.3G   50G  12% /opt
      /dev/mapper/VolGroup2-tmpvolume   4.9G   21M  4.6G   1% /tmp
      /dev/mapper/VolGroup2-homevolume  4.9G   21M  4.6G   1% /home

  4. Manually synchronize files.

    1. Run the following command to set environment variables.

      export LD_LIBRARY_PATH=/opt/huawei-data-protection/ebackup/libs/

    2. Run the following command to synchronize files.

      /opt/huawei-data-protection/ebackup/ha/module/hacom/tools/ha_client_tool --syncallfile

    3. Wait for about 3 minutes and check whether the alarm is cleared on the current alarm page.
      • If yes, no further action is required.
      • If no, contact technical support engineers.

Related Information

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Updated: 2019-08-30

Document ID: EDOC1100062365

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