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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-25002 LdapServer Heartbeat Interruption Between the Active and Standby Nodes

ALM-25002 LdapServer Heartbeat Interruption Between the Active and Standby Nodes

Description

This alarm is generated when the active or standby LdapServer node does not receive heartbeat messages from the peer node for 5 seconds.

This alarm is cleared when the heartbeat recovers.

NOTE:

This alarm is not supported since V100R002C60U10.

Attribute

Alarm ID

Alarm Severity

Auto Clear

25002

Major

Yes

Parameters

Name

Meaning

ServiceName

Identifies the service for which the alarm is generated.

RoleName

Identifies the role for which the alarm is generated.

HostName

Identifies the host for which the alarm is generated.

Impact on the System

During the LdapServer heartbeat interruption, only one node can provide the service. If this node is faulty, no standby node is available for failover and the service is unavailable.

Possible Causes

The network between the active and standby LdapServer nodes is abnormal.

Procedure

Check whether the network the active and standby LdapServer nodes is abnormal.

  1. Log in to the FusionInsight Manager.

    1. Log in to the ManageOne OM plane using a browser, then choose Alarms.
      • Login address: https://URL for the homepage of the ManageOne OM plane:31943. Example: https://oc.type.com:31943.
      • Default username: admin, default password: Huawei12#$.
    2. In the alarm list, locate and click the target alarm name in the Name column. The Alarm Details and Handling Recommendations dialog box is displayed.
    3. Locate the value in the IP Address/URL/Domain Name column, which is the float IP address of the FusionInsight Manager.
    4. Log in to the FusionInsight Manager using a browser.
      • Login address: https://float IP address of the FusionInsight Manager:28443/web. Example: https://10.10.192.100:28443/web.
      • Default username: admin, default password: obtain it from the system administrator.

  2. Choose Services > LdapServers > Instance to check the management plane IP addresses of the two SlapdServer instances.
  3. Use PuTTY to log in to the server of either SlapdServer instance as user omm.

    Default user: omm, default password: Bigdata123@

  4. Run the ping management plane IP addresses of the other SlapdServer instance command to check whether the server of the SlapdServer instance can be pinged successfully.

    • If yes, go to 7.
    • If no, go to 5.

  5. Contact system administrators to rectify network faults.
  6. Check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, go to 7.

Collect fault information.

  1. On the FusionInsight Manager portal, choose System > Log Download.
  2. Select the following nodes from the Services drop-down list and click OK:

    • LdapServer
    • Controller
    • NodeAgent

  3. Set Start time for log collection to 10 minutes ahead of the alarm generation time and End time to 10 minutes behind the alarm generation time, and click Download.
  4. Contact Technical Support and send the collected logs.

Alarm Clearing

After the fault is rectified, the system automatically clears this alarm.

Related Information

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 35612

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