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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-2000469 Kafka Process Does Not Exist

ALM-2000469 Kafka Process Does Not Exist


This alarm is generated when the Kafka process is not running on a Kafka node.


Alarm ID

Alarm Severity

Auto Clear







Resource name

Name of the device for which the alarm is generated

Resource type


Monitor type

Process monitoring

Host IP address

IP address of the host


Data in recent periods


Threshold for generating an alarm

Impact on the System

The alarmed node cannot provide services.

Possible Causes

  • The crontab job is abnormal.
  • The Kafka configuration file is incorrect.


  1. Log in to ManageOne Maintenance Portal using a browser.

    • URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example,
    • Default username: admin; default password: Huawei12#$

  1. On the menu bar in the upper part of the page, choose Alarms > Current Alarms.
  2. In the alarm list, locate the alarm to be handled, and click on the left of the alarm. The Details page is displayed.
  3. Choose Location Info, obtain the host IP address, that is, the IP address of the node where the alarm is generated.
  1. Use PuTTY to log in to the node for which the alarm is generated. Ensure that the management IP address of the node obtained in 4 is used to establish the connection.

    The default username is hermes. The default password is Hermes@123.

  2. Run the following command to disable user logout upon system timeout:


  3. Run the following command to switch to the root user:

    sudo su - root

    The default password is Cloud12#$.

  4. Run the following command to check whether the crontab job is disabled:

    cat /etc/crontab | grep kafka

    [root@SMN-KFK-ZK01 ~]# cat /etc/crontab |grep kafka
    */1 * * * * root su hermes -c "/opt/hermes/service/kafka/bin/ start" >/dev/null 2>&1

    If # is displayed at the beginning of the command output, the crontab job is disabled.

    • If yes, delete # to enable the crontab job.
    • If no, go to 9.

  5. Run the following commands to open the file and check whether the values of zookeeper.connect are configured to the correct Kafka node IP addresses and port 2181:

    cd /opt/hermes/service/kafka/config


  6. Run the following commands to switch to user hermes and manually start the Kafka process:

    su - hermes

    sh /opt/hermes/service/kafka/bin/

  7. Run the following command to check whether the Kafka process is running properly:

    ps -ef | grep kafka |grep -v grep

    • If yes, go to 12.
    • If no, contact technical support for assistance.

  8. Ten minutes later, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.



Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 47708

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