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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-CFW_00001 Cloud The Tomcat Process of CFW Is Not Running Properly

ALM-CFW_00001 Cloud The Tomcat Process of CFW Is Not Running Properly

Description

This alarm is generated when the Tomcat process of CFW fails.

Attribute

Alarm ID

Alarm Severity

Auto Clear

CFW_00001

Critical

Yes

Parameters

None

Impact on the System

CFW service cannot be used.

Possible Causes

The Tomcat process stops.

Procedure

  1. Log in to ManageOne Maintenance Portal using a browser.

    • URL: https://Address for accessing ManageOne Maintenance Portal homepage:31943, for example, https://oc.type.com:31943.
    • Default username: admin; default password: Huawei12#$

  2. Click Enter System.
  3. On the menu bar, choose Alarms > Current Alarms. In Details, locate IP Address/URL/Domain Name of the alarm.
  4. Use PuTTY to log in to the management VM by using the IP address corresponding to IP Address/URL/Domain Name in Details.

    Default account: cfw; default password: Huawei12#$

  5. Run the following command and enter the password Cloud12#$ of user root to switch to the root user:

    sudo su - root

  6. Run the following command to disable user logout upon system timeout:

    TMOUT=0

  7. Run the following command to check whether the following information is displayed:

    ps -ef | grep tomcat

    [cfw@*** conf]$ ps -ef | grep tomcat
    cfw       9854     1  4 20:00 ?        00:00:16 /opt/common/jre/bin/java -Dnop -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djdk.tls.ephemeralDHKeySize=2048 -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Djava.endorsed.dirs=/home/cfw/local/tomcat/endorsed -classpath /home/cfw/local/tomcat/bin/bootstrap.jar:/home/cfw/local/tomcat/bin/tomcat-juli.jar -Dcatalina.base=/home/cfw/local/tomcat -Dcatalina.home=/home/cfw/local/tomcat -Djava.io.tmpdir=/home/cfw/local/tomcat/temp org.apache.catalina.startup.Bootstrap start
    • If yes, go to 9.
    • If no, go to 8.

  8. Run the following command to restart the Tomcat service:

    sh /home/cfw/local/tomcat/bin/restart.sh

  9. Wait for 10 to 20 minutes and check whether the alarm is automatically cleared.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.

Reference

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 45548

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