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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-7700071 NTP Process is down

ALM-7700071 NTP Process is down

Description

The system checks the NTP status every 1 minute. This alarm is generated if the status is incorrect.

Attribute

Alarm ID

Alarm Severity

Auto Clear

7700071

Major

Yes

Parameters

Parameter

Description

Resource name

Name of the device for which the alarm is generated

Resource type

MONITOR

Monitor type

Process monitoring

Host IP address

IP address of the host

Details

Data in recent periods

Threshold

Threshold for generating an alarm

Impact on the System

The system time is incorrect, affecting fault locating. This fault must be rectified immediately.

Possible Causes

The NTP process is running improperly.

Procedure

  1. Log in to ManageOne Maintenance Portal using a browser.

    • URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943
    • Default username: admin; default password: Huawei12#$

  2. On the menu bar in the upper part of the page, choose Alarms > Current Alarms.
  3. In the alarm list, locate the alarm to be handled, and click on the left of the alarm. The Details page is displayed.
  4. Choose Location Info, obtain the host IP address, that is, the IP address of the node where the alarm is generated.
  5. Use PuTTY to log in to the node for which the alarm is generated. Ensure that the IP address of the node obtained in 4 is used to establish the connection.

    The default username is untp, and the default password is Huawei12#$.

  6. Run the following command to switch to the root user:

    sudo su

    Enter the password (Cloud12#$) of the root user as prompted.

  7. Run the following command to disable user logout upon system timeout:

    TMOUT=0

  8. Run the following command to start NTP:

    systemctl start ntpd.service

  9. Run the following command to check whether NTP is running properly:

    systemctl status ntpd.service

    If "active(running)" is displayed in the command output, NTP is running properly.

    • If yes, go to 10.
    • If no, contact technical support for assistance.

  10. Wait for 10 minutes and check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.

Reference

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 37732

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