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HUAWEI CLOUD Stack 6.5.0 Alarm and Event Reference 04

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ALM-1150004 Faulty Tomcat Process on a Combined API Node

ALM-1150004 Faulty Tomcat Process on a Combined API Node

Description

This alarm is generated when the Tomcat process on a Combined API node is faulty.

Attribute

Alarm ID

Alarm Severity

Auto Clear

1150004

Critical

Yes

Parameters

Name

Meaning

Alarm Name

Indicates the alarm name.

Source system

Indicates the name of the interconnected system.

IP Address

Indicates the IP address of the application server for which the alarm is generated.

First Occurred At

Indicates the time when the alarm was generated for the first time.

Location Information

Service

Indicates the service for which the alarm is generated.

Resource Type

Indicates the type of the resource for which the alarm is generated.

Monitor Type

Indicates the type of the monitoring unit that generates the alarm.

Host Ip

Indicates the IP address of the host for which the alarm is generated.

Detailed Information

Indicates the detailed alarm information.

Impact on the System

Combined API is unavailable.

Possible Causes

The Tomcat process encounters an exception.

Procedure

  1. Log in to ManageOne Maintenance Portal using a browser.

    • URL: https://Address for accessing the homepage of ManageOne Maintenance Portal:31943, for example, https://oc.type.com:31943
    • Default username: admin; default password: Huawei12#$

  2. On the menu bar in the upper part of the page, choose Alarms > Current Alarms.
  3. In the alarm list, locate the alarm to be handled, and click on the left of the alarm. The Details page is displayed.
  4. Choose Location Info, obtain the host IP address, that is, the IP address of the node where the alarm is generated.
  5. Use PuTTY to log in to the VM identified in 4.

    The default username is apicom, and the default password is Huawei12#$.

  6. Run the following command to check whether the Tomcat process exists:

    ps -ef | grep tomcat | grep apicom

    apicom 3087 1 2 Apr25 ? 00:39:02 /opt/common/jre/bin/java

    In the command output, "3087" indicates the process ID of a Tomcat process.

    • If yes, go to 7.
    • If no, go to 8.

  7. Run the following command to stop the Tomcat process:

    kill -9 Process ID

    In this command, Process ID indicates the process ID obtained in 6.

  8. Run the following command to restart the Tomcat process:

    sh /opt/apicom/tomcat/bin/startup.sh

  9. After one minute, check whether the alarm is cleared.

    • If yes, no further action is required.
    • If no, contact technical support for assistance.

Reference

None

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Updated: 2019-08-30

Document ID: EDOC1100062365

Views: 34435

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